Frequently Asked Questions

Coll de Rates Cycling is open every day, including Saturdays and Sundays.

Our opening hours are:
Morning: 09:00 – 12:00
Afternoon: 15:00 – 18:00

If you are planning to collect or return a bike, please make sure you do so during our opening hours.

In general, bikes must be collected and returned during our opening hours.

For exceptional cases, please contact us in advance and we will let you know if an alternative arrangement is possible.

No. A one-day bike rental does not mean 24 hours.

A one-day rental starts at 09:00 and ends at 19:00 on the same day.

Yes, you can extend your bike rental period as long as the bike is available and has not already been reserved by another customer.

Please contact us as soon as possible if you would like to extend your rental.

Use the “Rent a Bike” button to access our online booking system. From there, you can select your dates, bike type, size, accessories and complete your reservation.

If you make an online booking, you will need to pay the required deposit by card during the booking process.

Yes. We recommend booking in advance, especially during busy cycling periods, training weeks and holiday seasons. This helps us confirm the right bike model, size and rental dates for you.

A few minutes after completing your online booking, you should receive a confirmation email in your inbox.

If you cannot find it, please check your spam or junk folder. If it is not there, contact us at info@collderatescycling.com and we will check your booking, payment and send you a new copy of your reservation details.

If you need to cancel your booking, please contact us as soon as possible. Cancellation conditions may depend on your rental dates, the type of booking and the terms accepted during the reservation process.

During the first step of the booking process, when selecting your bike size, you will find a size guide showing the recommended bike size based on the rider’s height.

This will help you choose the most suitable size for your rental.

Yes, if the correct size is available, we can change it for you.

Please contact us as soon as possible so we can check availability and update your booking if possible.

Yes. During the second step of the booking process, you will see an optional Geometry button.

There, you can enter your personal measurements according to the A, B and C points shown in the bike diagram. This helps us prepare the bike setup as closely as possible to your preferences.

Yes, of course. You can bring your own pedals and saddle, and we will install them on the rental bike for you at no extra cost.

Yes. Our rental bikes come equipped with useful accessories for your ride.

The standard equipment includes:

• Saddle bag
• Spare inner tube
• Two tyre levers
• Pump
• Two bottle cages
• Bike computer / kilometre counter

The price shown in the cart is the final price for the selected rental and options. If you choose additional extras, delivery services or optional insurance during the booking process, these will be clearly shown before you confirm the reservation.

No. Bike cleaning is included as part of our service.

You do not need to pay an additional cleaning fee when returning your rental bike after normal use.

Yes. We offer bike delivery and collection services to hotels, apartments, villas and other accommodation, depending on location and availability.

Delivery and collection are available in different areas around Calpe and the Costa Blanca, including Calpe, La Fossa, Benissa, Moraira, Altea, Benidorm, Jávea and Jalón.

Bike delivery is an extra service and may have an additional cost depending on your location and booking conditions.

The exact delivery and collection price will be shown during the online booking process before you confirm your reservation.

We offer bike delivery and collection in several areas around Calpe and the Costa Blanca, including:

• Calpe, La Fossa, urbanisations and villas
• Benissa and Moraira
• Altea and Benidorm
• Jávea and Jalón

If your accommodation is outside these areas, please contact us before booking and we will let you know if delivery is possible.

Yes. Collection can usually be arranged together with the delivery service, depending on your location and booking details.

Please check the available options during the booking process or contact us if you need help.

Yes. You can collect your bike directly from Coll de Rates Cycling during opening hours. This is usually the simplest option if you are staying nearby or prefer to check the bike setup in person.

Yes. You must bring your ID card or passport when collecting your rental bike.

Without valid identification, we will not be able to hand over the bike.

Yes. You can pay in cash at our shop.

However, if you make an online booking, you will need to pay a deposit by card during the booking process.

For cash payments, we only accept Euros.

For card payments, the transaction is processed in Euros. Depending on your bank or card provider, you may be able to pay in your local currency or see the conversion applied by your provider.

Yes. You must be at least 18 years old to rent a bike with us.

If you are under 18, you must be accompanied by an adult over 18 years old.

No. The bike itself is not insured.

You are responsible for any damage caused to the bike during the rental period. We recommend riding responsibly and taking care of the bike as if it were your own.

You can also choose to add accident insurance during the booking process or ask us about it when you arrive at our shop.

Yes. You can add accident insurance during step 2 of the online booking process, or you can ask us about it when you arrive at Coll de Rates Cycling.

No. Roadside assistance is included with your rental and helps you if the bike has a mechanical issue during your ride. Insurance is different and is not included by default. Optional accident insurance can be added during the booking process.

If the bike is stolen during your rental period, you will be responsible for the cost of the bike.

The first thing you should do is report the theft to the police. Please indicate that it is a rental bike from Coll de Rates Cycling and then provide us with a copy of the police report.

We recommend taking out travel insurance in your home country and checking whether it covers rental bike theft.

No. We do not currently offer theft insurance.

We recommend checking with your travel insurance provider before your trip to see whether rental bike theft is covered.

If your bike is not working as it should, breaks down or you have any problem during your ride, please contact us as soon as possible. Roadside assistance is included with your rental. If the bike cannot be ridden safely, we will help you find the best solution and, when necessary, come to assist you.

Yes. Roadside assistance is included with your bike rental. If there is a mechanical issue or a problem that makes the bike unsafe or impossible to ride, contact us immediately so we can help you.

The online booking system does not allow you to combine different bikes within the same reservation, for example a road bike for two days and another type of bike for three days.

However, we may be able to adjust your rental when you arrive at our shop, depending on availability. If there is a price difference between the bikes, you will need to pay the difference.

In some cases, an additional cleaning and maintenance cost may apply when changing between bikes during the same rental period.

If you need to change your booking, please contact us as soon as possible.

Changes depend on availability, dates, bike model and size. We will always try to help, but changes cannot be guaranteed if the bike is already reserved for another customer.

Yes. You can organise your bike rental through Coll de Rates Cycling and book cyclist-friendly apartments through Home in Calpe.

This makes it easier to plan your cycling stay in Calpe, especially if you are travelling without your own bike.

Yes. Bike rental is managed by Coll de Rates Cycling, while apartment availability and bookings are managed through Home in Calpe.

If you want to organise both for the same dates, contact us and we can help guide you through the process.

Accommodation availability, prices and bookings are managed through Home in Calpe.

Coll de Rates Cycling can help you connect bike rental with accommodation, but the apartment booking itself is handled by Home in Calpe.

Yes. Accommodation bookings are managed through Home in Calpe, so you can book only the apartment if you do not need bike rental. If you also need a rental bike, Coll de Rates Cycling can help you coordinate both services.

Some apartments may be located close to Coll de Rates Cycling, depending on availability and the specific accommodation selected.

Please check the apartment details through Home in Calpe or contact us if you need help coordinating your stay and bike rental.

Yes. Depending on availability, Home in Calpe offers apartments suitable for solo cyclists, couples, families, friends and small cycling groups.

You can contact us by email, through the contact form or by visiting our shop during opening hours.

For booking questions, bike availability, delivery, sizing or accommodation support, please contact us and we will be happy to help.

Email: info@collderatescycling.com